For over 40 years, the dedicated team at C&W Portables has proudly supported thousands of events throughout West Michigan and the Lakeshore.
We have always been available to help customers make smart choices about their portable restroom needs.
In our quest to provide exceptional customer service, we have provided answers to some of the most frequently asked questions about our portable restroom services.
We accept checks, cash (corporate location only) and all major credit cards.
We are sorry, but due to safety concerns and the risk of loss our drivers cannot accept your payment.
We bill our on-going customers in advance every 28 days. The first term invoice cannot be prorated. New customers must pay initial invoice prior to delivery.
If you are beyond your first term, we will be happy to prorate your final invoice. Simply request this upon cancellation. You may also request proration at a later date when you provide the confirmation code given to you by one of our customer service representatives upon cancellation.
Simply contact us and let us know you would like to cancel service. Our customer service representative will then give you a confirmation code and schedule your equipment for removal.
We stop billing on the date that you contact us to cancel service or at your pre-scheduled cancellation date.
You can pay via credit card upon placing your order, or we can send you an invoice if you would prefer to pay with check. Payment in full is due no later than one week prior to delivery. If payment is not received one week prior to delivery, we cannot guarantee your order unless other arrangements have been agreed upon by C&W Portables.
We require a 25% non-refundable down-payment upon ordering Luxury Restroom Trailers or special equipment (Elites). Trailers require an additional 25% non-refundable payment eight weeks prior to delivery. Payment in full for trailers and special equipment is required two weeks prior to delivery. A 50% deposit is due upon order for larger events.
One-Time/Event Orders: Cancellation is allowed seven days prior to delivery with full refund for standard equipment. If the order is cancelled inside of the seven day delivery window, you will be charged $25 for each cancelled unit.
On-going Orders: There is a $25 cancellation fee once the unit has been dispatched for delivery. Once the unit has been delivered, there is no refund for the first invoice of 28 days.
Luxury Restroom Trailers and Other Special Equipment Orders: Trailer and Elite deposits are non-refundable.
Absolutely. Just request this and provide us with an email address when placing your order.
We are happy to process your payments automatically. Simply let us know and provide us with your credit card information.
By placing an order to allow our equipment on your jobsite or property, you are accepting our service terms. Click here to download our service agreement.
We have many solutions for restroom placement, but ideally we would prefer to be able to get within 50 feet with our service truck. Portable restrooms are surprisingly light and easy to deliver, but once they have been activated with water and solution and then used, they can be very heavy and difficult to move on a dolly. Please keep this in mind if you have obstacles, landscaping or steep grades on your property.
Not if placement has been pre-determined and communicated to us via map, directions or marked with a stake or sign. We cannot guarantee a specific delivery time, but are willing to call you when we are on the way if you prefer to be on site for placement.
We proudly service 20 counties each week. Visit our service area page for a map and list of counties we service. Additional fees may apply for certain areas.
The earlier the better. Last minute orders may be subject to additional fees and some equipment may not be available.
For more information about frequently asked questions from C&W Portables, please contact us here or call us directly at 231.723.9002.
